Customer Success Manager - Open Position

Customer Success Manager

Job Description

THE OPPORTUNITY

Real Estate Business Analytics (REBA) is on a mission to change how apartment owners and operators use data. A well-funded, 5+ year old fast-growth software company in the real estate technology space is seeking a Customer Success Manager to support our clients in a state of the art, cloud-based business intelligence solution and related applications. With the direction of an established and experienced leadership team, this position will own the satisfaction and success of our clients who use one or more of our four products, REBA BI, REBA Rent, REBA Budget and REBA Amenities. This is an excellent opportunity for an experienced self-starter to get in early on a modern business intelligence platform.  As the company grows, there will be opportunities to transition into other related initiatives.

 

WHAT YOU'LL DO

Customer Relationship & Success

  • Own overall customer satisfaction, retention and product adoption

  • Conduct regular customer meetings, including executive-level touchpoints
  • Set clear expectations and guide customers through change management
  • Train customers on REBA products and best practices
  • Serve as a trusted advisor on revenue, budgeting, and analytics use cases

Technical & Analytical Support

  • Research and resolve customer service tickets, including:

    • Data questions
    • Reporting issues
    • Application support
  • Gather and clarify customer report and enhancement requests
  • Use Excel (including Pivot Tables) to investigate data and validate results

Cross-functional Collaboration

  • Translate customer needs into actionable requirements for the product and engineering teams

  • Support Sales as a subject matter expert on implementation, onboarding, and customer lifecycle

 

WHAT YOU'LL BRING

Required Experience

  • Multifamily Revenue Management experience using a SaaS RM system
  • Multifamily Operations experience, preferably at the corporate level
  • Strong customer-facing communication and meeting facilitation skills
  • Proven ability to research, troubleshoot, and resolve data-related issues
  • Strong project management and organizational skills
  • Advanced Excel skills, including Pivot Tables


Communication and Other Skills

  • Strong written and verbal communication and interpersonal skills
  • Ability to manage constantly changing and sometimes conflicting priorities
  • Experience working in collaborative settings with both technical and non-technical personnel


Preferred Experience

  • 3+ years in Revenue Management and/or Multifamily Operations
  • Experience with PMS platforms (Yardi, MRI, Entrata, etc.)
  • Exposure to budgeting, forecasting, or financial management systems
  • Experience with business intelligence or reporting tools
  • Familiarity with SQL or technical data research concepts

YOU'LL SUCCEED IN THIS ROLE IF YOU:

  • Enjoy building long-term customer relationships
  • Are comfortable balancing technical problem-solving with relationship management
  • Like digging into data to answer complex customer questions
  • Thrive in growth environments with evolving processes and products   

WHAT WE'LL PROVIDE

  • Competitive pay
  • Flexible work hours
  • Remote working environment
  • Multiple health plan options
  • Vision and dental plans
  • 401(K) with matching plan