Implementation - Open Position

Customer Success Manager

Job Description

THE OPPORTUNITY

Real Estate Business Analytics (REBA) is on a mission to change how apartment owners and operators use data. A well-funded, 5+ year old fast-growth software company in the real estate technology space is seeking a Customer Success Manager to support our clients in a state of the art, cloud-based business intelligence solution and related applications. With the direction of an established and experienced leadership team, this position will own the satisfaction and success of our clients who use one or more of our four products, REBA BI, REBA Rent, REBA Budget and REBA Amenities. This is an excellent opportunity for an experienced self-starter to get in early on a modern business intelligence platform. As the company grows, there will be opportunities to transition into other related initiatives.

WHAT YOU'LL DO

Create an environment of success for our REBA customers

  • Assist client with product adoption through skilled change management practices

  • Communicate effectively

  • Set appropriate expectations

  • Train customers on REBA’s various products

  • Assist clients with report request requirements

  • Support client service requests (data questions, enhancement requests, etc.)

 

WHAT YOU'LL BRING

Required Experience

  • Senior level community management experience (5+ years)

  • Corporate level operations experience

  • Strong change management and training skills

  • Strong project management skills

  • Strong communication skills

  • Microsoft Office with experience in Microsoft Excel

 

Communication & Other Skills

  • Strong written and verbal communication and interpersonal skills

  • Ability to manage constantly changing and sometimes conflicting priorities

  • Experience working in collaborative settings with both technical and non-technical personnel

  • Experience in multifamily housing and/or single-family rental environments preferred

 

Preferred Skills

  • Revenue management experience (3+ years)

  • Asset management experience (3+ years)

  • Property management systems (Yardi, MRI, Entrata, etc.)

  • Revenue management systems

  • Financial management systems (budgeting and forecasting)

  • Business intelligence or reporting systems (PMS or third-party reporting systems)

  • Data/technology related project management

 

WHAT WE'LL PROVIDE

  • Competitive pay
  • Flexible work hours
  • Remote working environment
  • Multiple health plan options
  • Vision and dental plans
  • 401(k) with matching plan